| The modules can be delivered in 2-4 hours, depending on the amount of discussion opportunity offered, and are geared toward supervisors and managers who are new to their roles, relatively inexperienced at leading others and/or who could simply benefit from some refresher training. | Depending on their own skill and experience levels, senior leaders will also benefit from attending many of these courses if for no other reason than to understand the framework being created and to reinforce and model the concepts delivered.  |
Click the category tabs for a list of modules. Within each tab, click the module title for a course description.
Designed for supervisors or managers who are leading others for the first time and, most likely, managing former peers. Especially useful for first-level supervisors of non-exempt teams, participants will learn the basic leadership responsibilities and the common issues involved in leading non-exempt teams. Content includes the organizational impact, role and responsibilities of individuals tasked with managing the activities of others, day-to-day supervisory principles and concepts and an introduction of basic leadership concepts.
The first in a series, participants will learn basic leadership principles in order to set a foundation for further learning and development, including those in the Advanced Leadership Principles module. Although this module is designed for relatively inexperienced supervisors, managers or others in leadership roles, leaders at all levels of experience can benefit from attending if the training goal includes the development of a shared leadership perspective in the organization and a foundation for additional competence development. Content includes the organizational impact, role and responsibilities of a leader, the concepts of leading vs. managing, basic leadership principles and an introduction to some of the various leadership styles.
As the successor course to Foundational Leadership Principles, this course delves further into effective leadership. Participants will learn additional leadership principles and traits, how to plan, develop and achieve a leadership vision, the strategies for understanding and overcoming others’ resistance and self-assessment tools for identifying your own personal obstacles.
Prerequisite: Foundational Leadership Principles
Delegation can be used effectively as part of the coaching process, but is also a day-to-day necessity for most managers. Participants in this course will learn the concepts and process of delegation and how to recognize and deal with barriers, select appropriate tasks or initiatives for delegation, clarify roles, monitor progress, provide support and analyze difficulties.
This course covers the basic concepts and process of change as well as tools and techniques for successfully managing it. Participants will learn about change dynamics and learn how to create a roadmap for any change initiative, clearly communicate change messages, employ techniques for greater commitment, counter resistance, and remove obstacles.
The first in a series, and beneficial for team leaders and members alike, participants will learn how to build and participate on a cohesive team focused on shared objectives. This course also provides a foundation for team leaders who may later choose to attend the Leading Teams course. Content includes the common types of teams and when they are appropriate, stages of team development, common team dysfunctions and how to overcome then, team roles, group dynamics and team performance evaluation techniques.
Designed as the successor course to Working as a Team, this course is specifically for those leading teams. Participants will learn how to build a cohesive team and motivate members to achieve the desired results. Content includes critical team leadership skills, developing a code of conduct, avoiding reverse delegation, renewing a discouraged or disengaged team, transitioning from another leader, welcoming new team members and evaluating team performance.
Prerequisite: Working as a Team
Being able to communicate well is an essential leadership skill. Participants will learn the principles for building impactful, assertive communication skills including establishing rapport and credibility, building trust, making an impact, influencing others and communicating with difficult people.
Meetings are often huge wastes of time and resources and this course is designed for those both leading and attending them. Participants will learn about the different types and purposes of meetings and how best to prepare, participate in and lead them for maximum efficiency and results.
Conflict arises in nearly every area of professional and personal life. Participants in this course will learn the dynamics of conflict and techniques for effective resolution and how to choose a resolution style that fits the situation, avoid common mistakes, identify and deal with anger and emotion on both sides, listen empathetically, avoid emotional triggers, respond to others’ anger and clearly express yourself.
Since staffing is a critical activity in every organization, this course provides managers and others involved in interviewing the basic tools to affectively assess talent. Customizable for your organization, participants will learn how to create meaningful, actionable job descriptions, identify necessary job competencies, employ behavioral interviewing techniques to effectively assess applicants and avoid the many legal hazards involved in the interview process.
The first in a series, this course covers the basic concepts of performance management. Designed for anyone responsible for managing and assessing the performance of others, participants will receive an overview of the performance management process along with tools and approaches for each stage. This module provides a shared performance management perspective in the organization and sets the foundation for further learning and development, including Coaching and Appraisal & Recognition courses. Content can be tailored to your specific organization and includes the definition of roles and job success factors, goal setting, progress monitoring, coaching, performance improvement counseling and effective appraisal techniques.
This course focuses on the principles and tools for coaching others to peak performance. Participants will learn how to create an optimal environment for coaching, the basic coaching process, the different coaching styles and optimal situations for their use, how to find coaching opportunities in day-to-day interactions, how to give and receive feedback and how to truly and authentically listen.
Prerequisite: Managing Performance
This course can be tailored to your specific organization and focuses in more depth on the written evaluation phase of the performance management process. Participants will learn how to create a meaningful partnership with subordinates and ensure that the appraisal process is not just a meaningless exercise. Also included are various recognition methodologies and suggestions on when they are best employed.
Prerequisite: Managing Performance
The ability to make effective and decisive decisions is a key leadership quality. Participants in this course will learn the dynamics of the decision-making process and different decision-making styles as well as how to identify issues and participants, reach a decision and implement it.
Designed for managers at all levels, this course covers the common legal issues involved in recruiting and managing others. Following the basic employment life cycle, content includes the role and responsibilities of being a manager, interviewing and hiring dos & don’ts, implied contracts, at-will employment, wage & hour issues, performance management, counseling & documentation and overviews of discrimination, harassment and accommodation, among other topics.
Designed for managers at all levels this course, which should be given regularly, thoroughly covers sexual and other protected-class harassment. Participants will learn about their unique responsibilities and potential liability as managers and how to prevent, recognize and address harassment complaints and incidents.
Designed for all non-management employees, this course covers very similar content as that contained in Harassment Prevention for Managers, with the exception of the sections on management responsibilities and liability. The goal of this course is to provide employees with a clear understanding of what harassment is and is not, as well as the appropriate manner in which to raise a complaint.